Terms & conditions

Terms and Conditions

Welcome and Thanks for your interest in HUG OF FIRE. We are the sister concern of Tex Fashion Global. Before assessing the terms & conditions
please note that terms & conditions might change anytime. Therefore, please check the terms & condition every time you place an order.

Order Policy:

  • Order is possible for available items only
  • Paid orders cannot be canceled or refunded, for both Cash on Delivery (COD) & Online Payments.
  • Home Delivery orders will be processed after the confirmation from our Customer Care representative.
  • Please contact our Customer Care for any kind of order related issues.
  • Customer Care contact number: 018 8016 6025 (Service available throughout the week, Time: 10:00 AM-8:00 PM)

Pricing policy:

All our product prices are Excluding VAT & TAX & Shipping charges. The prices displayed on the website are quoted in Bangladeshi Taka (BDT). Most of the HUG OF FIRE products displayed on the website are available in selected HUG OF FIRE stores in Bangladesh while supplies last. Stores may also have different prices or promotional events at different times. Sale prices on the website are the only e-commerce only specials and do not reflect the pricing of HUG OF FIRE outlet stores. A technical error in pricing information might take place due to system malfunction. In such a situation, HUG OF FIRE has the authority to cancel the order. We apologize for any inconvenience that may occur.

Shipping Policy:

HUG OF FIRE highly values the urgency of our honorable customer orders. We venture to make sure that your ordered products reach your
door in the fastest possible time. 
Please note our shipping policy as follows:


Inside Dhaka delivery: Deliver within 2-3 business days

Outside Dhaka delivery: Deliver within 3-5 business days

Inside Dhaka, the delivery charge is 70 Taka

Outside Dhaka, the Delivery charge is 120 taka

For details, information visit our Shipping & Delivery policy

Please note that we are associated with a shipping company to deliver orders. Hence, the delivery process is not completely in our control.
We apologize for the occurrence of any damage & promise to compensate for it.

Color Inconsistency:

Minor differences can occur from the photographic light. Variations within the same design can be observed as well. We have tried our best to portray
the accurate color of the products on the website. However, still, customers might experience color inaccuracy due to monitoring discrepancies.

Information Inconsistency Disclaimers:

The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions.
HUG OF FIRE reserves the authority to correct & update that information from time to time. We apologize for any inconvenience that may occur.