Privacy Policy

Privacy Policy

Who we are?

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How we collect information:

When you visit the hugoffire.com website and place a successful order, make a purchase, return or exchange products and services,
create an account, sign up for hugoffire.com newsletter or subscribe, send or purchase a gift card, participate in our promotions or surveys,
contact us with a comment, question, or complaint, Live chat through our website.

What information we collect?

When you visit the hugoffire.com website and its subpages, place a successful order, make a purchase, create an account, contact us or participate in any
activities we conduct, we collect your identifiable information, for example: name, gender, address, email address, phone number, etc. We also
maintain records of your history and interests to improve your shopping experience.

How we use the collected information

We use your identifiable information to help us learn more about your shopping preferences and to provide you with the best possible products and services.
In this regard, we may share your identifiable information with third parties that provide us support services or help us to market HUG OF FIRE products and services.
Third-parties are contractually prohibited from using your identifiable information in any manner other than helping HUG OF FIRE. We may share your personal
information if necessary to comply with laws, government requests, or to protect the rights of HUG OF FIRE.

Usage of "cookies"

We use “cookie” technology that allows our hugoffire.com to understand your browser, mark you from other customers, and enhance and personalize your
online shopping experience. Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits,
and compile aggregate data about site traffic and site interaction so that we can improve our website design, products, services, and campaigns. In this case, also,
third-parties are contractually prohibited from using your information of browsing history and product interest in any manner other than helping HUG OF FIRE.
If you prefer, you can change the settings on your browser to prevent cookies from being stored. This may, however, prevent you from taking full advantage of hugoffire.com

Third party policy:

We may pass your details (Name, email address, phone number) to other companies affiliated with us (for different service providing issues) only for the
purpose of providing you better service. We may somewhat pass your details to our agents and subcontractors to help with analyzing data and providing us with
marketing or customer service assistance. We may also use third parties to assist us with delivering products to you and to help us to collect payments
(cash on delivery) from you. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow
them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect
to the information, we are required to provide to them for your purchase-related transactions.

Security of your information:

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure that, it is not inappropriately lost, misused,
accessed, disclosed, altered, or destroyed. If you make shopping with your credit card, the information will be encrypted using secure socket layer technology (SSL).
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally
accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Visit our Terms and Conditions page to learn more about our complete terms of service.

Your right to withdraw & change:

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information and if you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@hugoffire.com