FAQs

Frequently Asked Questions

How do I place my order on HUG OF FIRE website?
Choose the section (Men, Women, Boys, Girls) and then the product type (Salwar Kamiz, Panjabi, Shirt etc). View the products you are interested in and roll your
cursor on the photograph to zoom in to see every detail. Available sizes, composition, reference code and price are mentioned in that specific page.

Select an item which you want to buy and add it to your cart. You can then choose the Checkout button from cart menu to place an order. If you wish to continue
shopping, press the Continue Shopping button or if you wish to place an order so just press the proceed to checkout button for checkout.

After done shopping go to the checkout page and fill the address filed accurately and select the payment option.
After done payment accurately your ordered place successfully and you get an email from HUG OF FIRE.

Can I ship different items to different shipping addresses?
We process one shipping address per order. If you would like to ship to different addresses,
you could consider placing separate orders and making payments for them separately.

How do I check my order status?
Simply go to the Track Orders page. Please have your order number handy to insert into the required field and then check.

Do I have to sign up/Create an account for buy something at hugoffire.com?
You are not required to sign up/create an account to place an order. You will have the option to simply proceed as a guest shopper.
However, you may be missing out on several benefits available to registered users.
How long will it take to receive my order?
HUG OF FIRE provide standard shipping time is 2-3 business days (In-Side Dhaka) & 3-5 business days (Out-Side Dhaka)

How is my order shipped?
We ship to your address (within Bangladesh) via courier services from our warehouse in Dhaka, Bangladesh. Once you check out,
a courier service will automatically be assigned to your order based on the shipping address you have provided

How much HUG OF FIRE charge for delivery?
We offer free shipping if billing amount is BDT 2,000 or more. Our standard shipping charges start from BDT 70. For more details, visit Shipping & Delivery

Can I change my shipping address after placing my order?
Unfortunately, at the moment we are unable to help you change your shipping address after you have placed an order.

I confirmed my order, but was later informed that my order got cancelled. Why did that happen?
Some of possible reasons for which your order may be cancelled include:
  • You provided an incorrect address
  • Your credit or debit card payment was declined by the financial institution
  • The recipient at the shipping address you have provided refused to receive your ordered products
  • The recipient at the shipping address you have provided was unavailable
Can I exchange my products?
Yes, You can. you have two options to do that:

  • One: For another SIZE, as long as it is the same price, no additional payment necessary.
  • Two: For a different item, HUG OF FIRE will not refund and you can purchase a new item from our online store with the same price or
    more than that. You have to make the additional payment.
If you wish to exchange an item from home, you have to return the item and make a new purchase online.

How long do I have to make an exchange?
All exchanges must be made within 10 days of the e-mail confirming shipment.

Can I exchange my items at any HUG OF FIRE store?
Yes, if that product is in our store at that moment and as long as you provide a copy of the bill/invoice when you buy online.
What type of payment method does HUG OF FIRE accept for online purchase?
We accept payments by Visa and MasterCard, American Express (debit, credit and gift cards), as well as payments by bKash, Rocket
and cash-on-delivery. For more details, visit our Billing & Payment

When will my credit card be charged?
Your card will be charged after your card has been approved through SSL Commerz’s secured payment gateway.

What currency will my order be billed in?
Your billing amount will be shown in Bangladeshi Taka on the payment gateway.