How to Exchange

Can I exchange my products?

Yes, You can. you have two options to do that:

  • One: For another SIZE, as long as it is the same price, no additional payment necessary.
  • Two: For a different item, HUG OF FIRE will not refund and you can purchase a new item from our online store with the same price or
    more than that. You have to make the additional payment.

If you wish to exchange an item from home, you have to return the item and make a new purchase online.

How long do I have to make an exchange?

All exchanges must be made within 10 days of the e-mail confirming shipment.

Can I exchange my items at any HUG OF FIRE store?

Yes, if that product is in our store at that moment and as long as you provide a copy of the bill/invoice when you buy online.